Door-to-door sales

Door to Door Trading legislation is designed to help protect you from being pressured into buying something that you don’t want or need but only applies to goods or services costing more than $50.

A dealer can only phone or visit you between 9.00am and 8.00pm Monday to Friday and between 9.00am to 5.00pm Saturdays. A dealer is not allowed to call on Sundays or public holidays. If you tell a door-to-door seller to leave, they must do so as soon as it is practicable.

A door-to-dor contract must be signed by you, and then the dealer must give you a copy immediately. Keep this in a safe place.

Ten day cooling-off period

Door to Door sales contracts must include a cooling-off period of 10 days during which you may cancel a contract. Dealers must not accept payment for goods during the cooling-off period.

The dealer must provide 2 forms with your contract. Form 1 is a Notice of Right to Rescind Door-to-Door contract which should provide the supplier’s contact details. Form 2 is a Notice of Rescission of contract.

You can cancel a Door-to-Door contract by sending a notice of Rescission of Contract during the cooling-off period.

Tips before buying from a door to door trader;

• Only sign for goods if you really want them and can afford them;
• Ask for ID with full name of the salesperson and the company;
• If possible, inspect the goods offered, and check full price, including freight and installation, warranty and refund conditions;
• Never sign a contract with blank spaces;
• Ensure you understand the contents and conditions of the contract BEFORE you sign;
• Read the small print;
• Never sign just to get rid of a dealer. What you sign is probably a legally binding document;
• You can ask the dealer to leave your home at any time. If he/she refuses, call the police.

For further information click on the link Door to Door Trading